Service desk enables iManage administrators to securely distribute management throughout the support team, including limiting access to highly sensitive workspaces (e.g. HR, management, compensation, etc.) Functionality ranges across documents, workspaces, users, and groups.
Dedicated iManage admins often become overburdened, interrupting the flow of work. Some firms address this by creating an overabundance of iManage superusers, which can create a liability issue.
Milan Service Desk for iManage resolves these issues by distributing a subset of iManage administrative functions to service desks. This enables the team to perform administrative functions without requiring full admin access. Functions can be distributed to service desks at a granular level, empowering both internal and outsourced service desks to give better service and avoid nighttime escalations
Delegate specific functions to service desks, local office support, records management, and other groups that require some administrative functions in iManage
Controls whether professionals can see descriptions of private documents, folders, or workspaces
Triggers prompt to justify actions and maintain audit trails
Prevents service desks from violating legal holds when used in combination with Milan Legal Hold
Preserves security and ethical walls / information barriers when used in conjunction with Confidentiality Manager
Milan Service Desk for iManage can be integrated with other ethical wall and information barrier products
Empower searching for documents and workspaces through metadata and full text (documents only) to then select documents, workspaces, and folders for operation
Remote check-in of files left checked-out on Citrix or on desktops to recover changes from the last point of save
Ability to undeclare documents and send links for documents
Ability to delete workspaces, delete folders, and send links
Renders ethical wall and engagement team groups read-only to prevent working around security
Enabling users to take action based on search criteria
Enables document unlock/remote check-in, view security, edit security, edit profile, view profile, where used, move documents in a database, and view history
View security on workspace and folders, edit security (optionally update security of documents), edit profile, view profile, create folder, add to My Matters
Rich user and group administration for creating new users, importing LDAP/AD users, enabling and disabling users, viewing checked-out documents for a user, and performing group administration, role administration, metadata administration, and role administration
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