Milan Products Deliver Backbone for iManage Refresh Success at Drinker Biddle & Reath LLP

Milan Products Deliver Backbone for iManage Refresh Success at Drinker Biddle & Reath LLP

Refresh enables firm to reduce electronic workspace clutter, enhance IG, and double system adoption

Philadelphia, PA – December 18, 2015 – Prosperoware, a leading enterprise software company delivering innovative technology that connects the business with the practice of legal and professional services, today announces a matter centric refresh success for AmLaw 100 firm, Drinker Biddle & Reath, achieved through the implementation of three Milan products. The MCC refresh resulted in doubling system adoption, enhancing the firm’s information governance, and reducing workspace clutter by 95%.

As detailed in the recent blogpost of Dan Carmel, CMO of iManage, Drinker Biddle & Reath initially implemented iManage in a matter-centric configuration in 2008; however, over the ensuing years, “the firm found it challenging to keep up with the latest versions or update how the system worked to keep pace with the changes in how its attorneys wanted to work.”

Through Prosperoware’s partnership with eSentio Technologies, a matter-centric refresh project was designed to both address user frustrations and enhance information governance at the firm, while taking full advantage of the software the firm already owned. The addition of Prosperoware Milan helped address some of the core issues. “One major area of focus was the matter file templates the firm used. Overly complex matter files resulted in over 81 million empty folders that made browsing the matter file a time-consuming endeavor,” adds Carmel.

The Milan platform was selected as the technology backbone of the project to deliver specific capabilities and replace another vendor’s legacy product. The key modules selected include:

  • End-User Enhancements: Folder Management, Matter Teams, Organize My Matters, Recycle Bin, and Desktop Move & Copy add flexibility and empower users to manage their workspaces without requiring IT intervention.
  • Milan Workspace Provisioning and Management: Automates the creation and maintenance of workspaces by integrating with other core systems. It enables simple administrative bulk changes and updates to workspaces – including the removal of empty folders.
  • Milan Service Desk: Empowers the Service Desk to securely perform common tasks such as remote check-in and unlock without requiring full administrative access to improve customer service and reduce risk exposure to the firm.

The Drinker Biddle & Reath project marks yet another in a number of recent matter centric refreshes both enabled and made successful by Prosperoware Milan and resulted in doubling system adoption, enhancing the firm’s information governance, and reducing workspace clutter by 95%. Dan McLoughlin, CIO of Drinker Biddle & Reath stated, “Our selection of Prosperoware Milan to enhance our user experience and administration of iManage was critical to the success of our project.”

Prosperoware’s Milan platform is designed specifically to provide a range of add-ons to increase the adoption and improve administration of an organization’s investment in iManage. Milan makes it easier and simpler for users to manage their workspaces, documents, and email while significantly reducing the burden on IT to support users’ daily workflow.

Keith Lipman, President of Prosperoware, comments, “We’re pleased with the impressive success achieved at Drinker Biddle & Reath and to have enabled the firm to take full advantage of the software they already owned. We thank iManage for promoting this case study highlighting the remarkable success achieved as a result of the Milan products implementation.”


About Prosperoware
Prosperoware is an enterprise software company in its sixth year of business. Its innovative technology connects the practice and the business of legal and professional services. They offer four platforms and a variety of integrated products that automate critical business processes, including:

  • Simplifying administration and improving user adoption of the electronic file
  • Improving information governance with a strong focus on security
  • Improving relationships with cost-conscious clients while enhancing profitability

With more than 50 employees in offices in London, Chicago, and Philadelphia, and more than 255 law firm, professional services, consulting, and legal and accounting department customers ranging in size from several to more than 14,000 users, Prosperoware is a major supplier of solutions to the industry. Nearly half of the Am Law 100 are customers, including: Akin Gump Strauss Hauer & Feld LLP, Goodwin Procter LLP, Baker Botts LLP, Hill Dickinson, Berwin Leighton Paisner LLP, DLA Piper, Duane Morris LLP, Hughes Hubbard & Reed LLP, Sheppard Mullin Richter & Hampton LLP, Comcast, NBCUniversal, and HP.