Understanding Client Value From The Client Perspective
Wouldn’t it be helpful to hear directly from your corporate clients and prospects about what they expect from their law firm partners, and how their own internal objectives and processes drive these expectations?
Join us on Nov. 15th at 12:00 p.m. (EST) for our next Voice of the Client” live roundtable session for an insightful discussion led by these veteran panelists and law department leaders.
Jim Michalowicz - TE Connectivity
Senior Manager - Legal Operations Business Performance
Director of Legal Operations - Barings
Prior to joining the firm in 2017, she served as the Head of the Duke Energy Legal Department Operations organization and was accountable for the Administration, Finance, eDiscovery, Law Firm Management and Legal Technology for the department. She joined Duke Energy, after a fifteen-year career with Wells Fargo, where worked in a variety of strategic roles, and developed and led many strategic initiatives for the Legal Department. Much of Lesley’s career has been spent within corporate legal departments working on efficiency and cost-saving strategies, as well as serving as a business liaison to IT, Finance and HR.
Christopher Ende - GE
Law Firm Pricing, Solutions, and Panel Management Leader
Chris has focused his career on the business of law since 2007 and has deep experience in pricing and legal project management. He successfully built a global pricing and project management program at an AmLaw 50 firm and has experience driving change management, including developing and executing strategic business initiatives relating to pricing, legal spend management, financial analysis, profitability modeling, marketing, and knowledge management.
Our own Ben Weinberger, Prosperoware’s lawyer-in-residence, will facilitate the discussion. Among other topics, our panelists will address:
- What do clients expect with regard to business-oriented communication and collaboration?
- How are proposals changing, what do clients need, and how can firms differentiate themselves?
- What are firms doing well and where is there room for improvement?
- Should firms be leading fee proposals with something other than hourly fees? If so, what?
- How can firms (and their partners) deliver better value to clients?