Understanding Client Value From The Client Perspective

Wouldn’t it be helpful to hear directly from your corporate clients and prospects about what they expect from their law firm partners, and how their own internal objectives and processes drive these expectations?

Join us on Nov. 15th at 12:00 p.m. (EST) for our next Voice of the Client” live roundtable session for an insightful discussion led by these veteran panelists and law department leaders.

Jim Michalowicz - TE Connectivity

Jim Michalowicz - TE Connectivity

Senior Manager - Legal Operations Business Performance

James L. Michalowicz is the Senior Manager – Legal Operations Business Performance for TE Connectivity based in Berwyn, PA. He serves as the law department’s leader for the company’s TE Operating Advantage and Extraordinary Customer Experience programs. His areas of expertise include litigation management, eDiscovery, information governance and law department operations management. Mr. Michalowicz has worked 13 years in-house serving in various law department operation leadership roles at DuPont and Tyco International. He is a charter member of both the Sedona Conference Working Group One and Georgetown Advanced eDiscovery Institute advisory board. In addition, Mr. Michalowicz is a Six Sigma Black Belt and has developed legal analytics models to measure the performance of legal services.
Lesley Garafola

Lesley Garafola

Director of Legal Operations - Barings

Lesley Garafola is Barings’ Director of Legal Operations, and is responsible for the operations of the Legal Department. In this capacity, Lesley overseas the management of outside counsel spend and initiatives, office operations, technology and strategic elements of the Legal Department.
Prior to joining the firm in 2017, she served as the Head of the Duke Energy Legal Department Operations organization and was accountable for the Administration, Finance, eDiscovery, Law Firm Management and Legal Technology for the department. She joined Duke Energy, after a fifteen-year career with Wells Fargo, where worked in a variety of strategic roles, and developed and led many strategic initiatives for the Legal Department. Much of Lesley’s career has been spent within corporate legal departments working on efficiency and cost-saving strategies, as well as serving as a business liaison to IT, Finance and HR.
Christopher Ende - GE

Christopher Ende - GE

Law Firm Pricing, Solutions, and Panel Management Leader

Christopher Ende is the Law Firm Pricing & Panel Management Leader for General Electric. As part of the Legal Operations Team, he develops strategies for optimizing GE’s relationships with outside counsel, including designing metrics to measure performance, return on investment, and value. Chris helps develop and manage GE’s preferred law firm provider program and works with in-house lawyers and outside counsel to develop innovative pricing arrangements that properly align incentives, provide transparency, and facilitate successful outcomes.
Chris has focused his career on the business of law since 2007 and has deep experience in pricing and legal project management. He successfully built a global pricing and project management program at an AmLaw 50 firm and has experience driving change management, including developing and executing strategic business initiatives relating to pricing, legal spend management, financial analysis, profitability modeling, marketing, and knowledge management.

Our own Ben Weinberger, Prosperoware’s lawyer-in-residence, will facilitate the discussion.  Among other topics, our panelists will address:

  • What do clients expect with regard to business-oriented communication and collaboration?
  • How are proposals changing, what do clients need, and how can firms differentiate themselves?
  • What are firms doing well and where is there room for improvement?
  • Should firms be leading fee proposals with something other than hourly fees? If so, what?
  • How can firms (and their partners) deliver better value to clients?


Milan Webinar
Share This