5 Emerging Trends from ILTA Tech Survey

5 Emerging Trends from ILTA Tech Survey
22 December 2021 · 4 min read
50% of big law firms have accelerated their digital transformation efforts in the past year. And this is just one of the emerging trends from this year’s ILTA Technology Survey. This year, the survey gave us more insights into where the trends are going after a year of fast adaptation to new technologies.
From accelerated cloud adoption to deploying new technology for collaboration, such as Microsoft Teams, this year is bringing us a myriad of trends. In fact, if we look closer, we can see some legal trends are moving back to the ‘old normal,’ while others showcase that firms are embracing change and building to the ‘new normal.’
In this blog post, we will provide insights into these emerging trends in the legal industry.
Trend #1: Cloud Environment on the Rise
In general, the cloud wasn’t the first choice of keeping their files for law firms, but that seems to have changed in the past year. At a first look, we see that from 3% of their primary brand of servers that were cloud/virtual in 2020 in law firms, in 2021 primary brand of servers that are cloud/virtual make up 13%.
This trend seems to be on the rise if we look at the cloud philosophy of the respective law firms. 28% consider the cloud, and only 7% are not comfortable with cloud services. 50% of big law firms (with 700 or more lawyers) use cloud services with every upgrade, while only 3% of big law firms are not yet comfortable with the cloud.
We might assume that the trend pointing at a cloud-dominated environment, with many firms considering cloud or mainly using the cloud for their work purpose, is heavily influenced by the circumstances that led to people working from home and the need to adapt to those new conditions.
Trend #2: The Microsoft Surge
The pandemic expedited the digital transformation efforts across industries, including the legal one. As many firms struggled to adapt to the initial remote work, and then the hybrid workforce, Microsoft provided the solution with Microsoft Teams. In fact, Microsoft Teams experienced a tremendous surge in 2021.
Looking at the numbers, we see that Microsoft Teams grew from 4% in 2020 to 36% in 2021, as the unified communication technology law firms use. The ILTA Tech Survey shows us that firms were rapidly deploying MS Teams to support the need to connect employees working from home, remotely or both.
Trend #3: Change Is Just Around the Corner
The last few years have seen a major rise in the rate of adoption of new tech and strategies across the legal industry as firms learn to meet the needs of hybrid work. Yet, according to ILTA survey, 43% of law firms declared users’ acceptance of change as an issue in 21, a number that’s growing each year.
This might also be something that companies noticed with more of the work being done at home and new technologies, that companies didn’t need before, being implemented. Still, this looks a little concerning and calls for IT departments to employ and implement systems that will make the life of the everyday user easier.
Trend #4: Risk Management Is Still an Issue
The importance of risk management in firms is crucial to ensure a smooth and safe workflow for the employees and customers. Additionally, neglecting risk connected with privacy, cybersecurity and compliance implications can cost your firm money and reputation. That’s why risk management teams and security compliance should have their deserved attention inside an organization and can become an issue if not handled.
30% of firms saw risk management as an issue in 2018, but less of an issue 2019 and 2020. This downward trajectory would change following the pandemic as 31% of firms now express concerns on the issue and indicators point at this trend.
According to the survey, this has mostly been expressed as an issue by larger firms with more than 50 lawyers. These firms must pay extra attention to risk and compliance because of the volume of work and magnitude of their clients – and the implications that come with mishandling sensitive information.
Tackling this issue here at Prosperware, risk management teams have more time and a platform to deal with inside and outside security compliances so law firms can have one less issue on their hands and one more advantage in handling their matters.
Trend #5: How Teams Prosper
With Microsoft Teams being one of the leading communication and collaboration platforms for law firms, it also raises the challenge of provisioning matters.
Here at Prosperoware, we have created CAM to help teams provision matters across multiple collaboration systems. This helps firms provision matters automatically instead of utilizing a time-consuming, manual provisioning model.
With Prosperoware CAM, firms get to provision, classify, protect, move, and manage matters across various collaborations systems. All this enables risk management teams to minimize data that is no longer needed, helping ensure a need-to-know governance framework. It also helps end users find content quickly, streamlining their internal and external collaboration efforts.
Such capabilities align with the latest trends emerging from ILTA Tech Survey of 2021, as firms look at solutions that will help them with modern-day collaboration.
How Prosperoware Helps
Prosperoware CAM is a Software-as-a-Service platform (SaaS) for adoption and governance of multiple collaboration systems. It allows organizations to provision, classify, protect, manage, and govern data, mitigating data chaos and reducing risks related to privacy & cybersecurity.
CAM enables organizations to create logical locations for users to place data. It provides rich, custom metadata, empowering users to locate documents, and risk management teams to understand business context in order to apply the right security & data minimization policies.
CAM integrates with Microsoft 365 (Microsoft Teams, SharePoint Online, OneDrive, OneNote, Planner, Lists), iManage, NetDocuments, HighQ, files shares, and more to come.
Here is what CAM can do for you:
    • Provisioning of workspaces, Teams, Channels, Lists, users & groups, and folders from Project Portfolio Management, CRM etc., or through a human workflow using readily available templates.
    • Rich, custom metadata for project or document context.
    • Unified project directory for content location for end users and risk management teams.
    • Gain advanced templating ability to support complex business processes.
    • Provision automatically or on-demand internal & external users, manage permissions across collaboration systems, and integrate with leading ethical wall systems.
    • Data Loss Prevention (DLP) with activity monitoring and bulk security & metadata changes.
    • Data protection by creating a separate archive of documents to access in case of incidents.
    • Minimize data by setting automatic data disposition policies or apply litigation hold.

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