WorkSite administration is similar to a light switch.  You either have full administration capabilities or none.  This leaves organizations with little choice, but to provide members of the help desk with full administrative access or push all help desk support calls to WorkSite system administrators.  The result is further overloading of valuable system administration staff or providing the help desk with too much administrative control.

Milan solves these problems by enabling the firm to grant very specific administrative capabilities to the help desk and other members of the IT organization.  All of this is done through a web interface that can service all content repositories throughout the firm.  These include:

• Granular control of the information help desk staff can search on and view.  For example, the help desk can be limited to only the document identifier.
• Ability to unlock, undo-checkout or un-declare selected documents.
• The Milan interface permits all of the typical document actions that are available in WorkSite’s end user clients.
• Enables the administration of workspace, folder security and document defaults.
• Provides full user administration including enabling, and disabling users and managing group membership.
• All actions taken by Milan users are audited and can be reported on.